Saturday 14 July 2012

Getting Your Stuff Done, or Stuff Done To You

This is the response I wanted to leave to "MrChimei" on the spot-on YouTube video, "Steve Jobs Vs. Steve Ballmer". Since YouTube has such a tiny (but understandable) limit on comment size, a proper response would not fit. Therefore...

Let me put it this way. It doesn't matter whether you're speaking out of limited experience, or limited cognition, or what; your flippant attitude will not survive first contact with reality (to paraphrase von Moltke).

I'm a Windows developer who's been developing for Windows since Windows 1.0 was in early developer beta, on up to Windows 8. I had nearly ten years professional development experience on five platforms before I ever touched Windows. I had three stints at Microsoft back when that was cool, and sold most of my stock when it was still worth something.

I've also supported users of Windows and various operating systems, from groups of 3-5 small businesspeople on up to being comfortably high in the operational support pecking order in a Fortune 100 company. I've seen what helps and doesn't help intelligent non-geeks get their work done.

Both in that position, and in my own current work, I've observed and experienced order-of-magnitude-or-better differences in productivity, usability, reliability, supportability… all in Apple's favour. I've worked with and for people who became statistics junkies out of an emotional imperative to "prove" Windows better, in any way, than other systems. The next such individual I meet who succeeds, out of a sample of over 20 to date, will be the very first.

In 25 years, I have never experienced a Windows desktop machine that stayed up and fully functional for more than approximately 72 hours, *including* at Redmond, prior to a lightly-loaded Windows 7 system.

In the last 6 years of using Macs and clones half-time or better, I have never experienced a Mac that failed to stay up and working for less than a week. In the last five years, my notes show, I've had two occasions where a hard reset to the Mac I'm typing this on was necessary; both turned out to be hardware faults. Prior to Windows 7, any Windows PC that did not need to be hard-rebooted twice in a given fortnight was a rarity. Windows 7 stretched that out to 6 weeks, making it by far the most stable operating system Microsoft have shipped since Windows NT 3.51. (Which I will happily rave about at length to any who remember it.)

For many years, I too was a Windows bigot. The fact that Unix, then OS/2, then Mac OS had numerous benefits not available in Windows was completely beneath my attention threshold. The idea that (on average over a ten-year period) some 30% of my time seated at a Windows PC was devoted to something other than demonstrably useful or interesting activity was something that I, like the millions of others bombarded by Ziff-Davis and other Microsoft propaganda organs, took as the natural order of things.

Then I noticed that Mac users were having more fun. "Fine," I thought, "a toy should bring amusement above all." Then I noticed that they were getting more and better work done. "Well," I said to myself, "they're paying enough extra for it; they should get some return on their investment. I'm doing well enough as is."

And then, within the space of less than a year, all five of my Windows systems were damaged through outside attack. "Why," I asked. "I've kept my antivirus current. I've installed anti-spyware and a personal firewall in addition to the (consumer-grade) router and firewall connecting me to the Internet. I don't browse pr0n or known-dodgy sites. I apply all security patches as soon as they're released. Why am I going to lose this development contract for lack of usable systems?"

I discovered a nasty little secret: it's technically impossible to fully protect a Windows PC from attacks, using tools that a reasonably-bright eight-year-old can master in a Saturday afternoon. People responsible for keeping Windows PCs have known this for over a decade; it's why the more clueful ones talk about risk mitigation than prevention, with multi-layered recovery plans in place and tested rather than leaving all to chance. For as long as DSL and cable Internet connections have been available, it's taken less time to break into a new, "virgin" Windows PC than to fully patch and protect it against all currently-likely threats.

People used to think that using cocaine or smoking tobacco was healthy for you, too.

What I appreciate most about the Mac is that, no matter what, I can sit down in front of one and in a minute or less, be doing useful, interesting work. I don't have the instability of Windows. I don't have the sense that I'm using something that was designed for a completely different environment, as Windows too closely resembles the pre-network (let alone pre-Internet) use of isolated personal computers. Above all, I appreciate the consistency and usability that let me almost forget about the tools I'm using to work with my data, or with data out in the world somewhere, than on what I'm trying to accomplish.

One system treats its users as customers, whose time, efficiency and comfort are important and who know they have choices if they become dissatisfied. The other platform treats its users as inmates, who aren't going to leave no matter what... and if that's true, then quality sensibly takes a back seat to profitability.

Which would you recommend to your best friend? Or even to a respected enemy?

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